Refund policy

Because The Family Reset is a digital download, we're unable to offer refunds for change of mind once your download link has been sent.

If something's gone wrong If your files are faulty, missing, or don't match what's described on our sales page, contact us at contact@backonthesameteam.com and we'll fix it or refund you.

Your rights This policy doesn't limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you believe a remedy applies to your situation, get in touch and we'll work through it with you.

How to contact us Email contact@backonthesameteam.com with your order details and we'll get back to you as soon as we can.